Frequently Asked Questions
Shipping & Delivery
Most orders are processed within 1–2 business days and delivered within 7–15 business days, depending on your location. You will receive a confirmation email as soon as your order ships.
Yes — every order comes with a tracking number sent to your email once it ships. If you have not received tracking within 3 business days, contact us and we will look into it right away.
Shipping costs are calculated at checkout based on your location and order size. Keep an eye on our homepage for free-shipping promotions.
Returns & Refunds
If something is not right, contact us within 14 days of delivery and we will make it right. Items should be unused and in their original packaging. Reach us through the contact page to start a return.
We are sorry in advance if that happens! Send us a photo of the damaged item within 48 hours of delivery and we will send a replacement or issue a refund — whichever you prefer.
Products & Safety
We select products designed for infant use, with soft, baby-friendly materials. Always follow the age guidance on each product page, and never leave babies unattended with any product — especially bath and feeding items.
Each clothing product page includes a size chart based on age and measurements. Between sizes? We recommend sizing up — babies grow fast!